This is an Apprenticeship Vacancy. The successful candidate will be employed by the company outlined below and receive on-the-job training from them. Alongside this, they will undertake an Apprenticeship Programme with ACT Training.

Company Name:  NFU Mutual

Location:  Llantrisant

Job Title:  Customer Service Advisor

Apprenticeship Programme:  Business Administration Level 2

Apprenticeship Contract length: 13 months

Hours of Work: 35 hours 

Days and Times of Work: Mon-Fri 9am-5pm

Salary:  Apprenticeship Wage rising to £10,000 per annum once internal licensing completed (usually 6-9 months)

Company Overview:  NFU Mutual’s Agency in Llantrisant is currently recruiting for a Full Time Customer Service Advisor.

For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same – honesty, fairness and trust. We believe in taking the time to find products to meet their needs, inspiring trust and building relations by exceeding expectations. It's a time-tested formula which puts quality customer service over a quick sale every time.


We pride ourselves on excellent customer service and as a Customer Service Advisor, you will be the first port of call for our customers. You will enjoy talking to our customers whether that be over the telephone or during their visit to our Office in Llantrisant. You will have a positive ‘can do’ attitude to problem solving and solution finding and like working in a customer support and sales environment.

Key Duties:  

  • Handle general customer enquiries, policy alterations and renewals.
  • Initiate proactive sales activity to create new business opportunities
  • Develop and sustain effective working relationships with customers, all members of the Agency and NFU Mutual staff.
  • Obtain customer appointments for our Financial Advisor.
  • Work within the Compliance Framework required by the Company / Financial Conduct Authority (FCA).

 

Essential Requirements:  

  • Maths and English GCSE at Grade C or above (or equivalent).
  • T. literacy essential.
  • Confident & effective communicator, both written and verbal.
  • Problem solving skills and the ability to use your own initiative as well as work as part of small team.
  • Have a flexible and open attitude.
  • Be prompt, reliable and trustworthy.
  • Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly.

Desirable Requirements

  • Sales and/or customer service experience is desirable however; insurance experience is not needed.
  • Problem solving skills and the ability to use your own initiative as well as work as part of small team.
  • Have a flexible and open attitude.
  • Be prompt, reliable and trustworthy.
  • Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly.

 

Closing Date for Applications:  20, October 2021

Interview Date: tbc

 

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