This is an Apprenticeship Vacancy. The successful candidate will be employed by the company outlined below and receive on-the-job training from them. Alongside this, they will undertake an Apprenticeship Programme with ACT Training and receive support and guidance from an experienced Assessor, to help them achieve the relevant qualifications. Please refer to the Course Outline at the bottom of this page for an overview of the Apprenticeship Programme.

Company Name: IEM Cardiff Ltd T/A Pitman Training Cardiff

Location: Cardiff

Job Title: Apprentice Receptionist 

Apprenticeship Programme: Customer Service Level 2

Hours of Work: 36.5 hours per week

Days and Times of Work:

  • Monday - Thursday, 9am - 5pm
  • Friday, 9am - 4pm

Salary: £9,000 per annum

Company Overview: Pitman training is one of the country’s best-established training companies with a network of over 70 offices throughout the UK.

Pitman are a leading provider of office skills training specialising in such courses as executive PA diplomas, accounting qualifications, social media and marketing diplomas along with single courses aimed at developing employee skills in the workplace.

The successful applicant for this role will have the opportunity not only to gain a level 2 qualification in customer service, but also to study Pitman training courses and gain further skills and qualifications to enable them to perform in their role and to strengthen their CV.

Key Duties:

This exciting opportunity has arisen to join our growing team in Cardiff. Pitman provides private, funded, and corporate training to a range of customers across the city and South Wales region. We are looking for an enthusiastic, forward thinking and creative individual who amongst other duties will excel at:

  • Welcoming visitors to our learning centre
  • Managing learner schedules
  • Updating and tracking learner progress
  • Administration duties as required
  • Assisting with the maintenance of IT equipment
  • Answering telephones
  • Booking appointments
  • Setting up exams
  • Submitting exams for marking
  • Invigilating exams
  • Supporting learners

Essential Requirements:  

  • Fluent in spoken and written English
  • A basic understanding of IT, using Microsoft Office and navigating the Internet

Closing Date for Applications: Monday 4th January 2021

Please note that applications received after the closing date may still be considered, subject to the vacancy being filled.

Interview Date: Early January - To be confirmed

Important Information:

  • You will be contacted by telephone and email throughout the recruitment process; therefore, please ensure the contact details you provide are accurate and that you check your messages regularly.


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