This is an Apprenticeship Vacancy. The successful candidate will be employed by the company outlined below and receive on-the-job training from them. Alongside this, they will undertake an Apprenticeship Programme with ACT Training and receive support and guidance from an experienced Assessor, to help them achieve the relevant qualifications. Please refer to the Course Outline at the bottom of this page for an overview of the Apprenticeship Programme.

Company Name:  Haygarth Doctors

Location:  Hay On Wye

Job Title:  Apprentice Receptionist   

Apprenticeship Programme:  Business Administration level 2 or 3

Hours of Work: 36

Days and Times of Work: 

Monday to Thursday, 8 hours per day, 08:30 to 17:30.  Friday, 4 hours, 08:30 to 12:30

Salary:  £7.50 per hour

Company Overview:  

We are a pro-active, well established, friendly, dispensing, innovative, training GP Practice with 6 GP partners ( WTE). We provide primary care services for approximately 8,500 patients in a rural practice area of approximately 400 square miles.


The Practice is set in a beautiful rural location nestling on the Welsh–English Border of Powys and Herefordshire and is within easy reach of the Brecon Beacons and Black Mountains. We have one surgery in Hay-on-Wye which is famed for its Literary Festival which takes place in May and for being one of the greatest second hand book centres in the world. We also have a second site in Talgarth which is the ancient capital of Brycheiniog, with its ancient Tower House and restored water mill and bakery.  Local produce is available in abundance around the locality in shops and the many excellent restaurants.  There are many opportunities to undertake adventurous land, air and water based activities in the immediate area.  There is excellent and varied housing, good schools, and many other areas of interest within easy reach.  Road and rail links are good, with local train stations in Hereford, Abergavenny, Cardiff, Swansea and Birmingham, which are all within driving distance.


Key Duties:  

Duties and Responsibilities


The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Practice Manager/Reception Team Leader, dependent on current and evolving practice workload and staffing levels:

Essential/Desirable Requirements:  





Education to GCSE standard










Customer service skills



Ability to work as a team



Flexible, friendly and approachable







I.T. Skills (MS Office, Internet etc)



Previous EMIS web experience



Interpersonal skills



Organisational/time management skills



Problem solving skills






Closing Date for Applications:  5th November 2021


Please note that applications received after the closing date may still be considered, subject to the vacancy being filled.

Interview Date:  TBC

Important Information:

  • You will be contacted by telephone and email throughout the recruitment process; therefore, please ensure the contact details you provide are accurate and that you check your messages regularly.


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