Course Dates:

• Call for dates

Course Aim

This qualification

 has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.

It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.

Course Delivery

2 full day workshops

Key Topics

• How communication can be used to solve problems and reduce the likelihood of conflict,
• The factors that influence human responses in conflict situations
• How to assess and reduce risks in conflict situations
• How to communicate effectively and de-escalate conflict in emotive situations
• Good practice to follow after conflict situations. 

Course Duration

9.30 to 4.30 each day

Qualification/s Achieved

Highfield Level 2 Award in Conflict Management (RQF) 

CONTACT DETAILS

ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727   E info@acttraining.org.uk