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This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
2 full day workshops
9.30 to 4.30 each day
Highfield Level 2 Award in Conflict Management (RQF)
ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.
T 029 2046 4727 E firstname.lastname@example.org