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Key Info
2 Day
Individual £180 + VAT / Group of 8 £1100 + VAT

any ACT office or your own site

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Conflict Management Level 2 Award

Course Dates:

  • Call for dates

Course Aim

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

Course Delivery

2 full day workshops

Key Topics

  • How communication can be used to solve problems and reduce the likelihood of conflict,
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations. 

Course Duration

9.30 to 4.30 each day

Qualification/s Achieved

Highfield Level 2 Award in Conflict Management (RQF) 


ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727   E



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