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Your place of work
This programme is aimed at those who work in customer service roles such as Customer Service Supervisor, Customer Relationship Manager, Customer Service Team Leader, Client Services Officer, or Events Co-ordinators.
An assessor will visit the candidate at their workplace once a month for a minimum of one hour. In addition to this, they will be set approximately four hours of work to complete before the next meeting. Three one-day workshops cover the three knowledge units. The three workshops are: understand the customer service environment, principles of business, and understand customers and customer retention. These will all take place depending on availability and will be arranged with your assessor.
Organise and deliver customer service
Understand the customer service environment
Resolve customers’ problems
Principles of business
Understand customers and customer retention
Manage personal and professional
Up to 14 months
BTEC Level 3 Diploma in Customer Service (QCF)
ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.
T 029 2046 4727