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Key Info
12 months
£1240 + VAT

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Customer Service Level 3 Diploma

Course Objective

This programme is aimed at those who work in customer service roles such as Customer Service Supervisor, Customer Relationship Manager, Customer Service Team Leader, Client Services Officer, or Events Co-ordinators.

Course Delivery

An assessor will visit the candidate at their workplace once a month for a minimum of one hour. In addition to this, they will be set approximately four hours of work to complete before the next meeting.  Three one-day workshops cover the three knowledge units. The three workshops are: understand the customer service environment, principles of business, and understand customers and customer retention. These will all take place depending on availability and will be arranged with your assessor.

Key Topics

Organise and deliver customer service

Understand the customer service environment

Resolve customers’ problems

Principles of business

Understand customers and customer retention

Manage personal and professional

Course Duration

Up to 14 months


BTEC Level 3 Diploma in Customer Service (QCF)


ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727

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