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Your place of work
This programme is aimed at those who work in a customer service role such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative or anyone dealing with internal or external customers on a regular basis.
An assessor will visit the candidate at their workplace once a month for a minimum of one hour. In addition to this, they will be set approximately four hours of work to complete before the next meeting. Three one-day workshops cover the three knowledge units: understand customers, principles of customer service and understand employer organisations. These will all take place, depending on availability, at ACT’s head office and will be arranged with your assessor.
Deliver customer service
Principles of customer service
Understand employer organisations
Manage personal performance and development
BTEC Level 2 Diploma in Customer Service (QCF)
ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.
T 029 2046 4727