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Key Info
1 day
Individual £68 +VAT // Group (MAX 10) £550 +VAT
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Customer Service Award (RQF) Level 2

Course dates:

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If you would like to book a group, please call us and we will be happy to discuss your requirements.

Course Objective

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Course Delivery

To complete this qualification learners should expect to undertake 6 guided learning hours. This qualification is assessed by a multiple-choice test.

Key Topics

These include understanding the principles of customer service, how customers' needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints

Course Duration

1 day Workshop (9.30am – 4.30pm)

QUALIFICATION ACHIEVED

Highfield Level 2 Award in Customer Service (RQF)

                               

CONTACT DETAILS

ACT Head Office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET.

T 029 2046 4727
E info@acttraining.org.uk

 

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