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Key Info
2 Day
Individual £180 + VAT / Group of 8 £1100 + VAT
Location

any ACT office or your own site

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Conflict Management Level 2 Award

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

Topics covered include

 How communication can be used to solve problems and reduce the likelihood of conflict,

 The factors that influence human responses in conflict situations

 How to assess and reduce risks in conflict situations

 How to communicate effectively and de-escalate conflict in emotive situations

 Good practice to follow after conflict situations. 

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