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This qualification is aimed at participants working or preparing to work in a customer service role.
Topics covered include:
Understanding the principles of customer service.
How customers' needs and expectations are formed.
Knowing the interpersonal skills and appropriate behaviour required in the customer service environment.
Understanding the principles of responding to customers' problems or complaints.
Upcoming course dates:
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If you would like to book a group, please call us and we will be happy to discuss your requirements.Enquire Now